Careers

Our goal is to get better every day. This is only possible through motivated employees with a high degree of initiative. At Susanne Kaufmann, we offer career opportunities in all areas. Our products are distributed worldwide and our Susanne Kaufmann Spa concept is continuously adopted by leading hotels around the world.

Current Vacancies:

Supply Chain Project Manager (Temporary)

Counter Manager (m/w/d)


 
Supply Chain Project Manager (Temporary)

Length: 2 days per week, 4-6 month contract with potential to extend
Based: London / UK

Susanne Kaufmann is a high-growth Austrian, luxury skin care brand. We are looking for an experienced project manager, with a beauty background, to work on several projects in the coming months.

A detailed job specification will be provided on application.

To apply for this position, please send your C.V. and a covering letter to recruitment@susannekaufmann.com.


 
Counter Manager (m/w/d)

Reporting to: Commercial Director Europe
Based: Berlin

The Role

Reporting to the Commercial Director Europe, this role covers the management of our flagship counter at KaDeWe to generate sales & to build awareness.

As a Counter Manager, you will bring expertise how to drive the growth of the Susanne Kaufmann sales ideally based on your experience in the luxury industry. You are a great leader and team player with an open and self-confident personality. In addition, you will have a love for customer management to nurture and grow our community.

Objectives and Responsibilities

  • Achievement of sales targets.
  • Achievement of KPI's (e.g. Average Value Per Transaction; Items Per Transaction, % of sell-out registered & linked to a client vs total sell-out reported by KaDeWe).
  • Building and growing a successful business by managing the client journey instore.
  • Implementation and execution of a CRM program at POS.
  • Capturing client data to continuously build our client database.
  • Independent development and organization of sales promotion measures at the POS.
  • Independent and active recruitment of new customers and expansion of our customer relationships.
  • Professional, individual, and unique customer service according to Susanne Kaufmann guidelines.
  • Establishing & managing relationships with all interfaces.
  • Responsible for leading, motivating & coaching sales associates.
  • Responsible for the planning of the counter staffing within a given budget.
  • Managing of stock levels.
  • Implementation of our Susanne Kaufmann Merchandising Guidelines at the counter.
  • Ensuring a luxurious brand image at the counter.

Key Skills and Attributes

  • Experience in luxury cosmetics & natural skincare.
  • Cosmetic & therapeutic background.
  • Fluent in German and English - any other language is an advantage.
  • Flexible and able to work under pressure.
  • Proactive, curious and willing to learn and improve constantly.
  • Winning personality with excellent interpersonal skills.

To apply for this position, please send your C.V. and a covering letter to recruitment@susannekaufmann.com.

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