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Enjoy an exclusive 15% off your first order
We offer free shipping to:
- EU countries on all orders over 30€.
- UK on all orders over £50.
- Switzerland and Liechtenstein on all orders over 75CHF.
- European countries outside of the EU on all orders over 70€.
- USA on all orders over US$150.
- Canada on all orders over CA$150.
- China, Singapore, Taiwan and Thailand on all orders over 200€.
- New Zealand, South Korea and UAE on all orders over 250€.
Please see below for other shipping costs.
FREE for orders over 30€ (or 3€)
FREE for orders over 30€ (or 9.50€)
FREE for orders over 30€ (or 3€)
FREE for orders over £50 (or £4)
Switzerland / Liechtenstein
FREE for orders over 75CHF (or 14CHF)
European countries outside the EU*
FREE for orders over 70€ (or 13€)
FREE for orders over US$150 (or US$10)
FREE for orders over CA$150 (or CA$10)
China, Singapore, Taiwan and Thailand
FREE for orders over 200€ (or 15€)
New Zealand, South Korea and UAE
FREE for orders over 250€ (or 20€)
*Note: We are unable to ship to Turkey, Ukraine, Belarus or Russia.
We deliver to all countries in Europe (excluding Turkey, Ukraine, Belarus and Russia), USA, Canada, China, Singapore, Taiwan, Thailand, New Zealand, South Korea and UAE.
Shipping to Austria
2-3 business days
Shipping to Europe
3-4 business days
Shipping to UK, USA, Canada, China, Singapore, Taiwan, Thailand, New Zealand, South Korea and UAE
3-5 business days
To track your order, click on the ‘View your order’ button inside your order confirmation email to see the status of your order or contact our customer services team.
Yes, you can request a return up to 14 days after receiving your items. Visit our returns page for more information.
The cost of returning products is incurred by you unless your order is faulty, damaged or incorrect.
Please contact our customer services team to request a return.
Yes, please contact our customer services team to cancel your order.
If your order has already been dispatched, you will need to return the items to us in the same condition that you received them, unused and unopened, and in their original packaging before we can refund the payment.
All orders sent to Europe (including countries outside of the EU such as UK and Switzerland) will be sent DDP (Delivered Duty Paid). This means that our prices includes all taxes and duties and you will not have to pay anything on arrival.
For orders sent to USA, Canada and Asia, additional country-specific import and customs duties, customs clearance fees and import sales taxes may apply. Please inquire about these fees at your local customs office. If any fees do apply, these will need to be paid by you.
For orders to USA and Canada over $800, we recommend splitting the order into two separate orders to avoid customs fees.
We are delighted to offer a range of complimentary samples with every order. No code is required, simply shop your favourite Susanne Kaufmann products and then select your complimentary sachets in the push cart before proceeding to checkout.
Yes, our customer services team are available to take your order over the phone.
Please contact them on +43 664 4673638.
Our team is available from Monday to Friday, from 8am to 5pm CET.
Yes, you can add a heartfelt message to make your gift even more special.
Although we don’t offer a specific gift-wrapping service, each Susanne Kaufmann product will arrive beautifully packaged.
For all orders, we accept the following credit and debit cards: Visa, Mastercard, Maestro and American Express. You can also pay with PayPal, Klarna, Shop Pay, Apple Pay or Google Pay.
Our customer services team are here to help. Visit our Contact Us page for more information.
We are open Monday to Friday from 8am to 5pm CET. We are closed on Saturday and Sunday.
Our customer services team are happy to talk you through our collections and give advice on products for your skin type. Visit our Contact Us page to get in touch.
Click on the link below and enter your email address to subscribe to our newsletter for the latest news and offers from Susanne Kaufmann.
Visit our careers page for all our current vacancies.
All our products are cruelty free. We have never, nor shall we ever, test on animals.
Our vegan products are clearly labelled so that it's easy for you to find them. You can also visit our vegan collection page to view all our vegan products.
Our gluten free products are clearly labelled so that it's easy for you to find them. You can also visit our gluten free collection page to view all our gluten free products.
All Susanne Kaufmann products are free from paraffin and parabens.
All Susanne Kaufmann products are free from sulfates and silicones.
Our skincare range is free from genetically engineered ingredients.
Every Susann Kaufmann product has a list of the ingredients used on its packaging. You can also view each product page on this website for more information on the ingredients and why we use them in our products.
Our production facility is in the Bregenzerwald Alpine region of Austria and has been in operation for over 17 years. It runs completely on solar, thermal and green electricity sources, some of which are unique to Susanne Kaufmann.
Every Susanne Kaufmann product features a best before date to ensure maximum safety and product efficacy for you.
Our products are made using the finest natural and organic active ingredients, each chosen for their efficacy and ability to provide the very best results for your skin.
Click on the link below to view a full list of our stockists.
Click on the link below to view a full list of our stockists and use the map to find your nearest one.
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