Returns

How to Return or Exchange an Item

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and unopened, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return or an exchange, you can contact us on +43 664 4673638 or at office@susannekaufmann.com and we will provide you with instructions on how and where to send your package. You must contact us within 14 days of receiving your item and items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item/s.

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on gift cards.

Refunds

We will notify you once we have received your return. If your return is approved, you will be automatically refunded on your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund.

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