Returns

How to Return or Exchange a Product

You may return or exchange a product without giving reason from the date of the dispatch confirmation up until 14 days after you receive the last product of your order. To be eligible for a return, your product must be in the same condition that you received it, unused and unopened, and in its original packaging. You will also need to provide a receipt or proof of purchase.

To start a return or an exchange, you can contact us on +43 664 4673638 or at office@susannekaufmann.com and we will provide you with instructions on how to send your package. Alternatively, you may complete this form. You must contact us within 14 days of receiving the last item of your order. All products must be returned to: RETURNS, Susanne Kaufmann Kosmetik GmbH, Brugg 35, 6870 Bezau, Austria. The direct cost of returning a product must be paid by you.

Damages and Issues

Please inspect your order upon reception and contact us immediately if a product is defective, damaged or if you receive the wrong item/s.

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on gift cards.

Refunds

We will notify you once we have received your returned product. If your return is approved, we will process your refund as soon as possible (and in any event within 14 days after the day on which we receive the product back from you) on your original payment method. Please remember that it can take some time for your bank or credit card company credit your account.

In the interests of preventing or investigating fraudulent activity: (a) we may contact you regarding returns activity which is suspicious, and/or (b) we reserve the right to deactivate any account which is engaged in suspicious activity.

Please refer to clause 14 of our Terms and Conditions of Sale for further information relating to your cancellation rights.

Latest Stories

How to Care for Your Skin Before and After Waxing
beauty advice
2 minute read

How to Care for Your Skin Before and After Waxing

The benefits of a well-honed waxing regime are plentiful – ensuring softer, smoother and healthier skin. While a common hair-removal method for many,...

Age Restorative Care: A Holistic Approach
wellbeing & lifestyle
1 minute read

Age Restorative Care: A Holistic Approach

Discover Susanne Kaufmann’s favourite breakfast recipe that works in conjunction with our NEW Age Restorative Skincare Line to support body and restore skin...

What is Retinol and Why Do You Need This Ingredient in Your Skincare Routine
beauty advice
3 minute read

What is Retinol and Why Do You Need This Ingredient in Your Skincare Routine

Retinol, a form of vitamin A, is a real hero ingredient when it comes to skincare. With many benefits for the skin, it...

@SusanneKaufmann_